WiCool Delivery Policy

1 Overview

WiCool is committed to providing reliable, timely, and professional delivery of ice products to our customers. This Delivery Policy explains how deliveries are scheduled, fulfilled, and managed.

By placing an order through WiCool, you agree to this Delivery Policy.

2 Delivery Areas

WiCool currently delivers within selected service areas where WiCool Ice Hubs operate.

Delivery availability depends on:

• Your location
• Operating hours
• Product availability
• Weather conditions
• Road accessibility
• Delivery capacity

Additional cities and regions will be added over time.

3 Delivery Hours

Standard delivery hours are:

• Monday – Sunday
• Hours may vary by location and Ice Hub.

Certain hubs may offer extended hours or emergency delivery services.

4 Delivery Methods

WiCool may fulfill orders through:

• WiCool-operated delivery vehicles
• Franchise Ice Hub Partners
• Approved third-party logistics partners
• Customer pickup from designated WiCool Ice Hubs (where available)

The available delivery options will be shown during checkout.

5 Delivery Time

Estimated delivery times are provided when your order is confirmed.

Actual delivery times may vary due to:

• Traffic
• Weather
• High demand
• Equipment issues
• Road conditions
• Force majeure events

Estimated times are not guaranteed.

6 Delivery Fees

Delivery charges depend on:

• Distance
• Delivery zone
• Order size
• Delivery method
• Promotional offers

Applicable delivery fees will be displayed before payment.

7 Membership Deliveries

Customers with active WiCool Membership plans may receive delivery benefits depending on their subscription tier.

Benefits may include:

• Reduced delivery fees
• Free scheduled deliveries
• Priority delivery windows
• Reserved production capacity
• Recurring delivery scheduling

Membership benefits are governed by the applicable Membership Terms.

8 Scheduled Deliveries

Customers may schedule deliveries in advance where available.

WiCool will make reasonable efforts to deliver within the selected delivery window but cannot guarantee exact arrival times.

9 Delivery Confirmation

An order is considered delivered when:

• The customer accepts the delivery; or
• The order is delivered to the agreed delivery location; or
• An authorized recipient accepts the order.

Proof of delivery may include:

• Customer signature
• One-time verification code
• Digital confirmation
• Delivery photograph (where legally permitted)

10 Failed Deliveries

A delivery may be unsuccessful if:

• The customer is unavailable.
• Incorrect delivery information was provided.
• The delivery location is inaccessible.
• The recipient refuses delivery.

WiCool may:

• Attempt redelivery
• Charge an additional delivery fee
• Cancel the order after reasonable attempts

Refund eligibility will depend on the circumstances.

11 Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Ensuring someone is available to receive the order
• Providing safe access to the delivery location
• Inspecting products upon delivery

12 Product Inspection

Customers should inspect their order immediately upon delivery.

If there are concerns regarding:

• Quantity
• Damage
• Product quality
• Incorrect order

Please notify WiCool as soon as reasonably possible.

13 Melting and Product Care

Ice products naturally melt over time.

Customers are responsible for:

• Receiving deliveries promptly
• Using appropriate storage
• Maintaining suitable temperatures after delivery

WiCool is not responsible for melting or deterioration after successful delivery.

14 Order Changes

Order modifications may be possible before production or dispatch.

Once an order has entered production or is out for delivery, changes may no longer be possible.

15 Delivery Delays

Delays may occur because of:

• Severe weather
• Flooding
• Road closures
• Vehicle breakdowns
• Public emergencies
• Government restrictions
• High order volumes

WiCool will make reasonable efforts to communicate significant delays.

16 Contactless Delivery

Where available, customers may request contactless delivery.

The order will be left at the agreed safe location once delivery has been confirmed.

Risk passes to the customer upon delivery to the agreed location.

17 Risk and Ownership

Ownership and risk in the products transfer to the customer upon successful delivery or collection.

18 Commercial Deliveries

Business customers may arrange:

• Bulk deliveries
• Scheduled recurring deliveries
• Event deliveries
• Hospitality deliveries
• Fishery and seafood deliveries
• Beverage and food service deliveries

Separate commercial delivery arrangements may apply.

19 Force Majeure

WiCool shall not be liable for delivery failures or delays caused by events beyond its reasonable control, including:

• Natural disasters
• Civil unrest
• Power failures
• Fuel shortages
• Government actions
• Epidemics
• Strikes
• Telecommunications failures

20 Delivery Safety

Our delivery personnel may refuse delivery where they reasonably believe conditions are unsafe.

Examples include:

• Dangerous access routes
• Violent or abusive behavior
• Security threats
• Unsafe premises

21 Limitation of Liability

To the maximum extent permitted by law, WiCool shall not be liable for indirect, incidental, or consequential losses arising from delivery delays or failures, except where such liability cannot legally be excluded.

Nothing in this policy limits any statutory consumer rights.

22 Changes to this Policy

WiCool may update this Delivery Policy from time to time.

The latest version will always be available through WiCool’s website and mobile application.