WiCool Terms of Service

1 Introduction

Welcome to WiCool.

These Terms of Service (“Terms”) govern your access to and use of WiCool’s products, services, website, mobile applications, membership programs, and ice distribution network (collectively, the “Services”).

By creating an account, purchasing products, subscribing to a membership, or using any WiCool service, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you should not use our Services.

2 About WiCool

WiCool is an innovative ice utility company providing:

• Retail ice block sales
• Ice membership subscriptions
• Ice Hub franchise services
• Business ice supply
• Digital ordering and payment services
• Delivery services where available
• Future value-added cooling services

3 Eligibility

To use WiCool you must:

• Be at least 18 years old or have legal guardian consent.
• Provide accurate registration information.
• Comply with Nigerian laws and regulations.
• Maintain the security of your account credentials.

WiCool may refuse or terminate service where false information has been provided.

4 Customer Accounts

Customers may register using:

• Mobile number
• Email address
• National Identification Number (where required)
• Business registration information (for commercial customers)

You are responsible for:

• Keeping login credentials secure
• All activity under your account
• Promptly updating your information

5 Membership Plans

WiCool offers optional monthly membership subscriptions. Membership benefits may include:

• Discounted ice pricing
• Priority service
• Reserved production capacity
• Digital wallet benefits
• Loyalty rewards
• Promotional offers

Membership benefits are available only while subscriptions remain active.

6 Membership Fees

Membership fees are:

• Charged monthly or annually
• Non-refundable except where required by law
• Automatically renewed unless cancelled before the renewal date

Failure to make payment may result in suspension of membership benefits.

7 Ice Purchases

Ice blocks may be purchased:

• At retail prices
• Through membership pricing
• Via approved commercial agreements

Prices may change without prior notice. Orders are subject to product availability.

8 Product Specifications

WiCool currently supplies approximately:

• 3 kg premium ice blocks

Actual weight may vary slightly due to production tolerances.

9 Order Fulfilment

Orders may be fulfilled through:

• WiCool Ice Hubs
• Franchise partners
• Authorized distributors
• Delivery partners

Estimated collection and delivery times are provided as guidance only.

10 Delivery

Where delivery is available:

• Delivery fees may apply.
• Customers must provide accurate addresses.
• Someone must be available to receive deliveries.
• WiCool is not responsible for delays caused by weather, traffic, road conditions, force majeure, or customer unavailability.

For full fulfillment details, scheduling, and temperature care terms, read our WiCool Delivery Policy.

11 Returns and Refunds

Because ice is a perishable product:

• Purchased ice cannot normally be returned.
• Refunds are only issued where:
  • WiCool fails to supply the order;
  • incorrect quantities are delivered;
  • products are defective upon collection or delivery.

Claims should be reported immediately.

12 Payments

WiCool accepts approved payment methods including:

• Debit cards
• Bank transfers
• Digital wallets
• Direct debit (where available)
• Mobile payments

Payment processing may be handled by licensed third-party payment providers.

13 Wallet Services

Where available, customers may maintain a WiCool Wallet. Wallet balances:

• are not bank deposits;
• cannot earn interest;
• may only be used for approved WiCool services unless otherwise stated.

14 Promotions

WiCool may offer coupons, referral rewards, loyalty bonuses, and seasonal promotions. Promotions:

• have expiry dates;
• cannot be exchanged for cash unless required by law;
• may be withdrawn or modified at any time.

15 Commercial Customers

Business customers may receive:

• negotiated pricing;
• recurring supply agreements;
• invoicing;
• dedicated account management.

Commercial agreements may supersede these Terms where expressly stated.

16 Franchise and Ice Hub Partners

Ice Hub operators remain independent businesses operating under separate franchise or partnership agreements.

Customers purchasing through Ice Hubs remain subject to these Terms.

17 Customer Responsibilities

Customers agree to:

• Use products safely.
• Not misuse WiCool services.
• Not interfere with production or delivery operations.
• Treat WiCool staff respectfully.
• Comply with all applicable laws.

18 Acceptable Use

You must not:

• Attempt to hack WiCool systems.
• Submit fraudulent payments.
• Abuse promotional offers.
• Impersonate another customer.
• Use automated systems to disrupt Services.
• Resell memberships without authorization.

For complete rules, please see our dedicated WiCool Acceptable Use Policy.

19 Intellectual Property

All WiCool content, including logos, trademarks, software, branding, photographs, videos, mobile applications, and website content, remains the exclusive property of WiCool or its licensors.

No rights are transferred except as expressly permitted.

20 Privacy

Your use of WiCool is also governed by the WiCool Privacy Policy.

WiCool processes customer information in accordance with applicable Nigerian data protection laws. You may also consult our Data Protection Officer (DPO) Statement.

21 Service Availability

WiCool strives to maintain reliable service but does not guarantee uninterrupted availability. Services may be interrupted due to maintenance, equipment failure, power interruptions, weather, emergencies, or circumstances beyond our reasonable control.

22 Limitation of Liability

To the maximum extent permitted by law, WiCool shall not be liable for indirect losses, consequential damages, loss of profits, business interruption, or delays outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

23 Indemnity

You agree to indemnify WiCool against claims arising from misuse of Services, breach of these Terms, unlawful conduct, or infringement of third-party rights.

24 Suspension and Termination

WiCool may suspend or terminate accounts for fraud, abuse, non-payment, illegal activities, or violation of these Terms. Outstanding payment obligations survive termination.

25 Changes to Services

WiCool may introduce new products, discontinue services, modify pricing, update membership plans, or improve digital platforms. Reasonable notice will be provided where appropriate.

26 Force Majeure

WiCool shall not be liable for delays or failures caused by events beyond reasonable control, including floods, fires, epidemics, strikes, civil unrest, government action, power outages, or transportation disruptions.

27 Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the competent courts of Nigeria unless otherwise agreed.

28 Dispute Resolution

Customers are encouraged to first contact WiCool Customer Support. If disputes cannot be resolved amicably, they may be referred to mediation or litigation as permitted by law.

29 Changes to These Terms

WiCool may amend these Terms from time to time. Updated Terms become effective upon publication on WiCool’s website or mobile application unless otherwise stated. Continued use of the Services constitutes acceptance of the revised Terms.